Overall
Q1I can't find the product I want, where can I get it?
A1Basically our products are sold in major retailers. If you can't find, please feel free to contact the above.
Q2How is the Haral certification?
Q3I want to know the allergy information?
Q4Where is the expired date described?
A4It depends on the product, basically it's described in bottom or back or side. If you can't find, please feel free to contact the above.
Q5Please tell me the method of custody?
A5Our recommendation is 【Gum】Keep it in normal temparture 【Biscuits】Keep it in a cool, dry place away from direct sunshine 【Ice-cream】keep it in a freezer under below minus 18 degrees.
Q6What's different between manufacturer and seller?
A6We define “Manufacturer” in the case it is produced in our factory, and “Seller” in the case it's produced in subcontract factory and we are in responsible for food labeling of the product and sell.
Q7If there is inferior goods, how can I do?
A7In case there is inferior goods/products, please feel free to contact the above. We'll respond to you individually.
Gum
Q1Chewing gum's color faded away, is it no problem?
A1It'll not cause harm to your body, but we don't recommend to eat because there is a loss of quality in case the state of preservation is bad.
Q2Is it no problem if I swallow gum by mistake?
A2It's no problem. Chewing gum isn't digested and absorbed, then it is discharged from the body with stools.
Q3Why chewing gum melts while chewing?
A3Normally chewing gum will not melt, but it'll be soft and melt in case you chew while or after you drink the hot water or coffee etc.. or you eat something including oils and fats. Chewing gum has the character to melt by high temparture and oil.
Q4What is the effect of Xylitol?
A4Far from being the cause of cavity, it has been proven that XYLITOL prevents the occurrence and progress of cavity. Please check the detail in this site.
Q5What's VOSA?
A5It's the abbreviation for Vietnam Odonto-Stomatology Association and this association belongs to the government.
Candy
Q1Is it no problem if I swallow the candy by mistake?
A1It's no problem if swallowing the candy. Because it is digested and absorbed in the stomach.
But please pay attention to the accidental ingestion as there is the risk of suffocation.
But please pay attention to the accidental ingestion as there is the risk of suffocation.
Q2Candy is melt by leaving for a long time. Is the quality no problem?
A2There is low possibility of health damage. But the taste and texture deteriorates, so we don't recommend to eat.
Chocolate, Biscuits,
Ice cream
Q1Chocolates is changed to be in white color, is it no problem?
A1Cocoa butter in chocolate melts around 28 degrees and there is the situation like white powder on chocolates (It's called “blooming phenomenon”). If eating, it will not cause harm to your body. But there will be a loss of melting in the mouth and flavor. Please keep it in a cool, dry place away from direct sunshine.
Q2Why there is no information of the expired date about ice-cream?
A2There is not the expired date. In the situation that ice-cream is in a freezer under below minus 18 degrees, It's possible to keep the stable quality because of no microbial growth.
Q3Is it possible to eat after freezing the melted ice-cream again?
A3It'll not cause harm to your body, but we don't recommend to eat because there is a loss of quality.
Q4Is it possible to eat in spite of ice-cream is left to keep in a freezer for a long time?
A4It'll not cause harm to your body, but we don't recommend to eat because there is a loss of quality in case the state of preservation is bad.
